Be honest to your Techguy...we already know the truth

Recently, I have had cause to remind people of this fact. When you have a computer problem or mishap, please be honest with your friendly neighborhood techguy. This does not only include me, everyone of the brave, smart and handsome/pretty tech guys and ladies out there. When we get your computer to fix, we pretty much know within 5 minutes or so what the issue is. Based on that, we can also figure out how it most likely happened. The honesty is appreciated, as it saves us time from having to figure it out on our own. Examples from this past week is a customer with a bad screen. They "don't know what happened, I just turned it on and it's not working!" If this were true, I can plan on spending about a half hour diagnosing potential issues. If he were honest, he would say, "I dropped it and need another screen". Second example involves a newly reformatted laptop that is functioning properly upon my delivery. A couple of days later....."It's all messed up, it won't do nothing....etc. After getting irritated by my request for specifics on "won't do nothing", a review of the laptop shows a bad download from Pirate Bay and an even worse attempt of cleaning it up. Honesty is appreciated. It saves time and saves you from insulting your tech guy by pretending that he/she won't figure out what damage you caused. Good technicians can figure it within 5 minutes. Honesty is the best policy!