A great irritant that I experience is when certain Big Box stores offer the service to create a system restore disc for you. The price is typically some insane amount. It is insane because most computer manufacturers either give you the tools to create your own recovery disc(s) or have a recovery partition on the hard drive. Nevermind that a recovery partition is utterly useless when the hard drive dies, but that is another issue for another article. I recently discovered from a customer who had a certain retailer create the disc is that that retailer, after making the disc, then erases the software/partition that the system came with to create a recovery disc. It's as if they do not want you to accidentally discover that you could have done it yourself for free. While working on a Toshiba Satellite last week, the customer left her (Insert store name here) Recovery disc in the laptop. It didnt work, so I got the call. Having worked on similar Toshiba models before, I know that Toshiba has software on the system that will create a recovery disc. Well, seems like the retailer erased the software after creating their own disc. Just dispicable. Anyway, if you are running Windows 7, Microsoft has the tools to create a recovery disc built into Windows 7. To learn how to create your own disc, read here.