My worst nightmare came true today...Verizon DSL support

Due to a storm, my mom's DSL service went down.  After several calls (or rough translations, as mom put it), she was informed that the service was back online, well, except for her.  My nightmare of nightmare has come true, calling Verizon for a down DSL connection.  I am used to talking to somebody from overseas with broken english, but I never want to go through this again.  I'm having Mom upgrade to FIOS specifically so that I do not have to deal with a DSL modem every again.  The experience was a nightmare, but it did get corrected.