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Wednesday
May012013

Want the best tech support? Buy a Mac

Apple today again captured top honors in Consumer Reports' tech support ratings survey, besting other computer makers by a wide margin.

According to the consumer advocacy magazine, Apple turned in a score of 86 -- out of a possible 100 -- based on ratings provided by over 6,313 owners of some 7,571 desktop and notebook personal computers who contacted technical support in the 12 months following January 2012.

The nearest OEM (original equipment manufacturer) rival was Chinese PC maker Lenovo, which scored 63, or 23 points lower than Apple. Other prominent OEMs that showed in the survey included Asus (which scored 62), Dell (60), Toshiba (59), Hewlett-Packard (58) and Acer (51).

Local computer shops which assemble build-to-order PCs for customers -- so-called "white box" shops -- took second place overall in technical support with an aggregate score of 78

Read more from Computerworld.

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