Use Google for your preliminary Tech support....please

There is a saying that I like to pass on to customers.  "No, I don't know everything about computers, I'm just a computer guy with a great ability to use Google".  What this means is that for most problems, tech guys do not have an immediate answer.  We can't, there is too much going on in technology to be on top of everything.  What we do know how to do is Google.  For instance, when a recent customer called me in regards to his touch pad not working on his newly reformatted computer.  I had no idea of what the problem was over the phone.  I had a clue, but that definitive answer was not coming until I did some research (hint, when your tech guy does research, we are really googling tech forums).  And guess what, when you know how to google, you find out that pressing FN and F7 results in disabling your touchpad on an Acer Aspire 5610.  When you do it again, you turn it back on.  So the lesson we have here is when you have a problem, google it.  Chances are somebody else has taken it to the web.  Save me the call and the time and try yourself!